Last Updated: June 2026

At Evelyn’s Place, we are committed to providing quality products and excellent customer service. As a retailer of products supplied by a range of independent small businesses, we comply with the Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, repair or refund if a product has a major fault. You may also be entitled to compensation for any other reasonably foreseeable loss or damage resulting from that fault.

If a product has a minor fault, we may choose to repair, replace or refund the item within a reasonable timeframe.

A product may be considered faulty if it:

• Is unsafe
• Is significantly different from its description or sample
• Does not do what it is reasonably expected to do
• Is not of acceptable quality
• Has a defect that would have prevented purchase had you known about it beforehand

Change of Mind Returns

We understand that sometimes a purchase may not be quite right.

For change of mind returns, Evelyn’s Place may offer a store credit or exchange at our discretion provided that:

• The item is returned within 14 days of purchase
• Proof of purchase is provided
• The item is unused, unopened and in its original condition
• The item is in its original packaging where applicable

Please note that we are not legally required to provide refunds for change of mind purchases.

Items Not Eligible for Change of Mind Returns

For hygiene, safety and practical reasons, we cannot accept change of mind returns on:

• Earrings and other pierced jewellery
• Personal care and beauty products
• Cosmetics
• Food and beverage products
• Custom-made or personalised products
• Gift cards
• Sale or clearance items

However, these items may still be returned if they fail to meet consumer guarantees under Australian Consumer Law.

Online Orders

If an item purchased through our website arrives damaged, faulty, incorrect or not as described, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photographs where applicable

We will assess the issue and work with you to provide an appropriate remedy in accordance with Australian Consumer Law.

Return Process

To request a return, please contact us through here or come in store.

Where a return is approved due to a fault, Evelyn’s Place will cover reasonable return postage costs.

Where a return is requested for change of mind, return postage costs are the responsibility of the customer.

Workshops and Events

Workshop bookings may be cancelled for a full refund up to 7 days before the event.

Cancellations made within 7 days of the workshop are not eligible for a refund, however tickets may be transferred to another person with prior notice.

If Evelyn’s Place or the workshop facilitator cancels a workshop, participants will receive a full refund or the option to transfer to a future session.

Contact Us

If you have any questions regarding returns, refunds or your consumer rights, please contact:

Evelyn’s Place
25 Wray Crescent, Mount Evelyn VIC 3796
www.evelynsplace.com.au
Contact Us Here