Last Updated: June 2026

Thank you for shopping with Evelyn’s Place.

We take great care in packing and dispatching your order and aim to get your purchase to you as quickly as possible.

Order Processing

All online orders are packed and dispatched from Evelyn’s Place in Mount Evelyn, Victoria.

Orders are typically processed and shipped within 2 business days of payment being received.

During busy periods, promotional events, public holidays or peak shopping seasons, processing times may be slightly longer. If there is a significant delay, we will contact you as soon as possible.

Shipping Rates

Shipping costs are calculated at checkout using weight-based shipping rates.

All parcels are sent using tracked shipping services, allowing you to monitor your delivery once it has been dispatched.

Shipping charges will be displayed during checkout before payment is completed.

Delivery Timeframes

Once dispatched, delivery times will vary depending on your location and the shipping carrier.

As a general guide:

• Victoria: 1–5 business days
• Interstate metropolitan areas: 2–8 business days
• Regional and remote areas: additional delivery time may apply

Please note that these timeframes are estimates only and are outside of our control once your parcel has been handed to the carrier.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information so you can follow your parcel’s journey.

If you have not received tracking details within 3 business days of placing your order, please contact us via our website and we will be happy to assist.

Authority to Leave

Some carriers may leave parcels in a safe location if no one is available to receive delivery. If you have specific delivery instructions, please include them at checkout where possible.

Evelyn’s Place is not responsible for parcels that are lost, stolen or damaged after they have been marked as delivered by the carrier.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct when placing your order.

If an order is returned to us due to an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to resend the parcel.

Damaged or Missing Parcels

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the item and packaging.

If your parcel appears lost in transit, please contact us via our website and we will work with the carrier to investigate and help resolve the issue.

Local Pickup

If Local Pickup has been selected at checkout, customers will be notified when their order is ready for collection.

Orders can be collected from:

Evelyn’s Place
25 Wray Cres, Mount Evelyn VIC 3796

Contact Us

If you have any questions regarding shipping or delivery, please get in touch via our Contact form here